Frequently asked questions

I HAVE ORDERED A PERSONLISED PRINT, WHaT HAPPENS NEXT?

Once I receive your order along with your personalisation of the design, I will work on the design and send you a proof to approve. If you have any changes to make, this is when to do it. I will resend you the final proof to approve and only then will I print the work. Please note that your response to proof approval will impact on delivery times, so do please look out for my email from hellojustjodesign@gmail.com. As this is a personalised print that has required your approval no returns can be made.

I WANT SOMETHING MORE BESPOKE, HOW DO I DO THIS?

Just hit the CONTACT JO section and fill in what you would like and I will get back to you.

THE ITEM I WANT IS NO LONGER ON YOUR WEBSITE, WHAT DO I DO?

This could be due to the item selling out, this can happen on my limited edition prints which unfortunately means they will not be restocked, limited edition prints are clearly labeled on the site. If the item is not limited edition, don’t worry, just send me a message on the CONTACT JO section and I will get in touch.

WHen will my order be sent?

Most orders can be sent between 1-5 working days. If your order contains a personalised print, this may take longer based on our correspondence and timescales of your proof approval so do look out for an email.

Framed prints are sent in 2-7 working days.

As a lot of my work is local, I may deliver the work myself depending on where you live.